SCRS: Repairer Driven Education - Estimating: Thorough Estimate Techniques for Special Finishes (RD20) $

November 1, 2017 - 3:00pm - 5:00pm
Las Vegas Convention Center, Upper North Hall, N237

Repairer Driven Education, RDE, SCRS, SEMA Show

SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry.

RD20 -  Thorough Estimate Techniques for Special Finishes

Presented by: John Niechwiadowicz, QLC Inc on behalf of BASF  

Automotive manufacturers continue to introduce special finishes to make vehicles stand out to the consumer; highly saturated colors, liquid metals, matte finishes, Limited Edition colors, tri-coats, quad-coats, and more.  Are you setting the proper expectations and capturing all the applicable operations regarding the necessary repair processes for these finishes?  We will discuss refinish processes and considerations when planning the estimate to ensure that you are setting accurate expectations for the vehicle owner, the insurer and your technicians to ensure that vehicles are refinished to pre-accident condition resulting in a positive experience for all parties.
Three outcomes an attendee will experience after participating:

1. Estimators, owners and technicians will have a better understanding of planning the estimating process and how to explain the refinish process.
2. Understanding of the additional steps and preparation required to ensure proper refinish repair that returns the vehicle to pre-accident condition.
3. How to create realistic customer expectations and positive customer experiences by explaining the refinish process and your concern with returning their vehicle pre-accident condition.