Marketing & Sales: Improve Your Sales and Customer Loyalty in 30 Seconds! (MS6)

November 1, 2017 - 2:15pm - 3:15pm
Las Vegas Convention Center, Upper North Hall, N254

Presented by: Robert Coakley, Upgrade Performance, Inc.; Stuart Chant, Upgrade Performance, Inc.     

This session will focus on practical and tactical techniques that deliver immediate impact to sales and customer service results. It is 90% interactive and will give participants the chance to build customized call tracks, share best practices and practice techniques that they can be put into practice immediately.

At the end of this session, participants will

- Gain a deeper understanding of what must happen in the first 30 seconds of a customer interaction.
- Learn what the best companies are doing to retain and grow their base of customers
- Understand the elements that make up a good customer interaction
- Receive example tools and templates that can be used to create customized talk-tracks
- Learn practical techniques to create exceptional customer experiences and increase NPS